Unbridled Uno success!

Uno scoops top rating

Great Scenic Journeys is hugely excited that Uno Bus has been awarded “Premium Journey – Highest Customer Service” Rating following our review of its three routes within our collection.

Great Scenic Journey Premium Journey Checkmark

Embracing the charming atmospheric market towns within Hertfordshire and city of St Albans, Uno Bus routes, 341/641, Broxbourne to Hatfield, 610, between Luton and Harpenden and 602 Hatfield to St Albans, all received the highest rating in the mystery shopping reviews that Great Scenic Journeys undertakes across its collection, testing all aspects of the entire, end-to-end customer experience.

All-round great customer service

One Reviewer commented in his assessment that “the on-board product was fabulous, information was clear and eye-catching, there was some positive branding and messaging that brought the identity of the route to life and the driver’s were chirpy, as well as immaculately attired. The buses were sparkling clean too and the website really easy to navigate and compelling in design and content”.

All of the Great Scenic Journeys reviews follow detailed scoring criteria and provide recommendations for improvement. Even for those routes that achieve Premium Rating, there’s always areas to get even better and we work with bus companies, such as Uno Bus, to go through scores, findings and suggestions.

Thorpe’s thoughts on another award!

Seasoned transport professional and Uno Bus Managing Director, Jim Thorpe, remarked “We’re really delighted to reach Premium Journey Highest Customer Service Rating and this reflects the hard work that the team have put in to improve the quality of the customer experience and reflected in the many awards we’ve won in recent times. But, we’re not resting on our laurels and there’s much more we can do and the recommendations in the Great Scenic Journeys review are really helpful. These are exciting times for our customers”.

Scenery and customer service combines marvellously!

It’s well worth a trip on these fab routes and the view from the window is always captivating and with plenty of interest, as well as serving some great destinations.

Quirks, nuggets and gems galore

The 341/641, Broxbourne to Hatfield route is an underrated journey showcasing it’s charms, quirks and hidden gems even at the dreariest of times. Experience the captivating blend of rural charm, enthralling history, and modernity revealing awesome landmarks like Hoddesdon Clock Tower, Hertingfordbury’s charming cottages and Birch Green War Memorial just to name a few.

Hertfordshire’s finest by bus

Uno’s 610 from Luton to Harpenden and onto Hatfield, St. Albans and Cockfosters, provides a brilliant link into London bringing customers to the start of London Underground’s Piccadilly line, at the final stop of the journey, Cockfosters. Along the way there you’ll emerge from the bustling town of Luton, now home of a successful Premier League football team as well as the lovely Wardown Park and Museum (see above) and the historic, chic Harpenden, Hatfield and Potters Bar with hidden gems such as;

Hatfield House is a magnificent Jacobean mansion renowned for its grand architecture and historic significance. Surrounded by beautifully landscaped gardens, the house, built in the early 17th century, stands as a testament to the era’s opulence, Rothamsted Manor and Gardens and Harpenden Common.

Harpenden Common, a sprawling green space in Harpenden, Hertfordshire, is a picturesque area with open grasslands, pockets of wooded terrain and even a picturesque golf course.

Hatfield Park Farm, a delightful family-friendly attraction located within the expansive grounds of Hatfield House in Hertfordshire.


Saintly Uno to St. Albans

St. Albans really is an inspiring, unforgettable place to visit and it offers shopping delights, market day hustle and bustle, culture, natural beauty and copious history. Customers can enjoy the delights of the coffee shops in St. Albans before the grandeur of St. Albans Cathedral (above and below), an architectural marvel with a rich history and stunning medieval features, located directly on the path of the bus route. As well as the 602 and 610 routes within the Great Scenic Journeys collection, the 601 (from Borehamwood) and 653 (from Welwyn Garden City) also serve this fantastic City.


St. Albans also hosts National League South football at Clarence Park close to the bus route. Their next home game is against Chelmsford City on Saturday 16 December, kick off is at 3pm. For further details of fixtures and all the fun at St.Albans City F.C and where the customer service is first rate, just like at Uno Bus, check out….

St Albans City FC – One city. One club. One community


Retreat from the vibe

For the quieter life, a leisurely stroll along Verulamium Park (below), is highly recommended, which surrounds the remains of the ancient Roman city, and enjoy its picturesque lake and tranquil ambiance.


A no-brainer trip out on Uno

Lovely scenery, fab places to visit and top notch customer service – no wonder Uno Bus have scooped the top notch Customer Service Rating from Great Scenic Journeys. U-no it makes sense, so check out the three wonderful routes below…

602 Hatfield to St. Albans – Great Scenic Journeys

610 Luton – Harpenden – Great Scenic Journeys

341/641 Broxbourne – Hoddesdon – Hertford – Hatfield – Great Scenic Journeys

For further details regarding Uno Bus, also log onto Home | Uno (unobus.info)