Customer Service
Fabulous customer service is the winning recipe for a wonderful experience.
We know how important it is that customers enjoy a trip that not only has a fascinating view from the window, but also one which is high quality across all aspects – from start to finish!
Relax, you’re in good hands
Accordingly, participant transport operators and their routes are only able to join the ‘Great Scenic Journeys’ collection if they have reached a high level of customer service, as validated and accredited by our customer experience assessors. We recognise that from time to time, things don’t go according to plan, but through achieving accreditation to be part of ‘Great Scenic Journeys’, we hope that, as much as possible, you can be assured that the service provided by transport companies and the routes featured consistently have reached a high standard of service.
Our reviews cover a range of criteria, including:-
Ease of finding out information about the service and also ease of ticket purchase.
Available Information regarding destinations and attractions on the journey
Is the journey good Value for money?
Fun factor – interest and enlightenment provided on the journey – great places and scenery to see and visit.
Innovation that has been made to make the experience even better
Facilities, including cleanliness – when waiting for the journey and on-board
Friendly staff that rise to the occasion and create a great experience
The company’s commitment to customer service and approach to managing and improving the experience for customers
Continually improving…
Our team are experienced customer service experts and we provide recommendations for transport companies as part of our reviews, so that they can continuously improve the service provided for you. We check in regularly with them to help provide guidance, advice, support and ongoing monitoring. Where routes and companies have not met the criteria, we give them the opportunity to re-apply for an assessment at a future date.
Keep an eye out for the premium journey badge
We highlight on this website and other channels, those routes that have achieved the highest level of customer service accreditation.
View premium journeys