Fabulous customer service is the winning recipe for a wonderful experience.

We know how important it is that customers enjoy a trip that not only has a fascinating view from the window, but also one which is high quality across all aspects – from start to finish!

Relax, you’re in good hands

Accordingly, participant transport operators and their routes are only able to join the ‘Great Scenic Journeys’ collection if they have reached a high level of customer service, as validated and accredited by our customer experience assessors. We recognise that from time to time, things don’t go according to plan, but through achieving accreditation to be part of ‘Great Scenic Journeys’, we hope that, as much as possible, you can be assured that the service provided by transport companies and the routes featured consistently have reached a high standard of service.

Our reviews cover a range of criteria, including:-

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Ease of finding out information about the service and also ease of ticket purchase.

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Available Information regarding destinations and attractions on the journey

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Is the journey good Value for money?

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Fun factor – interest and enlightenment provided on the journey – great places and scenery to see and visit.

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Innovation that has been made to make the experience even better

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Facilities, including cleanliness – when waiting for the journey and on-board

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Friendly staff that rise to the occasion and create a great experience

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The company’s commitment to customer service and approach to managing and improving the experience for customers

Continually improving…

Our team are experienced customer service experts and we provide recommendations for transport companies as part of our reviews, so that they can continuously improve the service provided for you. We check in regularly with them to help provide guidance, advice, support and ongoing monitoring. Where routes and companies have not met the criteria, we give them the opportunity to re-apply for an assessment at a future date.

A Premium Journey marked 5 stars for Great Scenic Journeys in the shape of a circular award

Keep an eye out for the premium journey badge

We highlight on this website and other channels, those routes that have achieved the highest level of customer service accreditation.

View premium journeys